New Seasons’ turkey gravy “burned like acid with a bad smell”

Over the last five years the Oregon Department of Agriculture—the agency responsible for enforcing retail food safety rules in Oregon– found 394 violations of the food safety code in inspections of 14 New Seasons Market stores in Oregon and another 14 violations in the chain’s Central Kitchen, for a total of 408 violations.

Of those, many consumer complaints say New Seasons Markets’ food caused them illness including vomiting, diarrhea and stomach cramps.

One New Seasons Market customer:

turkey-gravy-complaint-circle-cropped“ate a precooked turkey dinner with mashed potatoes, gravy, stuffing, cranberry sauces, dinner roll and pumpkin  pie. Meal was consumed [Christmas Day] 12/25/12 @5:00 PM and around 5:30 PM complainant became ill with vomiting, nausea and stomach cramps. Complainant states the gravy did not taste good and burned like acid with a bad smell.”

Full complaint (customer name and phone number redacted).

Another complaint (Number: 15-00244, submitted on 7/23/15) at a Portland New Seasons Market store says:

“The complainant purchased cream of tomato soup from the deli, which is all the complainant had for dinner. The complainant became very sick at 3 am. The symptoms were diarrhea, vomiting, nausea, sweat, and feeling faint for five hours. The complainant also called the store manager and talk to her about it. The store manager was suppose (sic) to call the complainant back, but did not.”

The Oregon Department of Agriculture has received more than 40 customer complaints about New Seasons Market deli and prepared foods including many complaints of diarrhea, cramping, and other symptoms of food-borne illness such as:

  • Breakfast buffet: consumer reported days of diarrhea, vomiting and severe abdominal pain after eating potato, cheese and sausage from New Seasons Market’s breakfast bar (Report)
  • Cheese samples: consumer reported New Seasons Market’s free samples of “oily-milky herbie cheese chunks” caused vomiting, nausea, cramps, chills, and diarrhea (Report)
  • Deli Meat: shopper reported bologna from New Seasons Market’s deli caused abdominal cramps, diarrhea, fever, headache (Report)
  • Fish: consumer reported stomach cramps and diarrhea after eating fished stuffed with crab and artichoke from New Seasons Market (Report)
  • Oysters: consumers reported diarrhea, nausea, and fever after eating New Season Market’s oysters (Report)
  • Pork chops: shopper reported fever, chills, vomiting after eating New Seasons Market’s pork chops (Report)
  • Pulled pork sandwiches: consumer’s children reported vomiting after eating New Seasons Market’s pulled pork sandwiches (Report)
  • Salsa: consumer reported 9.5 hours of vomiting, nausea and stomach pains after consuming New Seasons Market’s salsa (Report)

Ask New Seasons Market LLC what it’s doing to address dozens of food poisoning complaints at its stores.


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